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Returns

With our subscription boxes, we send out two different teas every month and this gives you the chance to experiment and learn about the different flavor profiles. We hope that you will enjoy all the teas that you try, but we understand some may not be to your taste. If this happens, we would love you to gift the tea to a friend or family member who may enjoy it as we cannot accept returns due to individual taste preferences.

If you receive goods from us that are damaged (this does not include broken tea leaves as this naturally happens when tea leaves are transported and doesn’t affect the taste), please let us know via email at hello@theteacurator.co.nz within 10 days of the receipt of the goods. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned; these are to be assessed at the time. 

All boxes and products are checked for quality before being delivered by The Tea Curator, however they may be damaged during delivery. You accept that the boxes are handed over to a third-party for delivery. The Tea Curator accepts no responsibility of damage made during delivery.

However, we want you to love our product so if you are unhappy for any reason, please contact us via email at hello@theteacurator.co.nz.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Our payment gateway submits refund requests to your bank or card issuer immediately, however you will see the refund as a credit approximately 5-10 business days later, depending upon your bank. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theteacurator.co.nz.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Delivery

Your very first subscription box is sent as soon as you purchase it. Our courier's target is to get this to you within 2 – 3 working days or 3 – 5 working days if you are rural (rural deliveries attract an additional charge). All subsequent subscription boxes are sent in the first week of each month following. We currently ship within New Zealand only.   

If you purchase your first subscription after the 10th of the month, rather than receiving your second box only two weeks later, we’ll skip the next month (and that month’s charge), and you will receive the second box the month following. For example, if you purchase your subscription on the 15th December, you will receive your first box a few days later, then your second box in the first week of February.